During the trial period, the resident, our staff, the resident's doctor and relatives (or reprresentatives) are all given the opportunity to contribute to an agreed care plan. This outlines what the particular needs and wishes of the resident are and establishes the appropriate level of service required.
It is a dynamic document which always reflects the changing circumstances of the resident. A member of staff will be made the resident's key worker, and they will be responsible for monitoring the care plan. Regular reviews are conducted by the senior residential care workers to validate the process.