This is the privacy notice of The Michael Batt Charitable Trust
1. Business details
· Rushymead Residential Care Home is registered with the Care Quality Commission to provide personal care to Caring for adults over 65 yrs and Dementia.
The staff appointed to control and process personal information in our organisation is the Manager & Management Team.
2. Aims of this notice
Rushymead is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations. We have listed the relevant documents in a later section (6) and can make any available.
3. What personal information we collect about: a) residents b) employees and c) third parties
4. How we collect information
The bulk of residents’, employees’ and any thirds parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, eg when contacting the home through management emails & website.
With residents, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans.
With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicant’s explicit consent to obtain all the information needed for us to decide to employ them.
All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.
Our website and databases are regularly checked by experts to ensure they meet all privacy standards and comply with our general data protection security and protection policies.
5. What we do with personal information
All personal information obtained on residents, employees and any third parties is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centred care service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.
6. How we keep your information safe
As already stated, the service has a range of policies that enable us to comply with all data protection requirements. Foremost are:
7. With whom we might share information
We only share the personal information of residents, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of residents’ information is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, eg when providing a reference.
The only exceptions to this general rule would be where we are required by law to provide information, eg to help with a criminal investigation. Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would only do so with consent or ensure that the information provided is treated in confidence.
Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.
8. How personal information held by the care provider can be accessed
There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request.
The right to access includes both the information and any uses which we might have made of the information.
9. How long we keep information
There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations.
10. How we keep our privacy policies up to date
The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.
Completed by Jenny Brown